Good questions. Clear answers.
Do I need to provide supplies?
No. Island Standard supplies the cleaning products and equipment used for your booked service.
Do I need to be home?
No. You can choose your access method during booking and provide gate, lockbox, smart-lock or other entry instructions.
What if my home is dirtier than I realized?
We’ll document material differences and contact management. With your approval we may recommend a Deep Clean, adjust scope, or reschedule. We don’t want the cleaner negotiating price at your door.
Do you wash dishes?
Not as part of the base Standard or Deep scope. A limited dishwashing add-on may be selected when available.
What does fragrance-free mean?
At booking, “No fragrance” means we do not apply the optional finishing scent. It does not necessarily mean every cleaning product used is unscented unless a full fragrance-free protocol is specifically offered.
What if something is missed?
Contact us within 24 hours for an included item that was missed. We’ll review it and, where appropriate, return to correct the missed work at no extra cleaning charge.
Can I book recurring cleaning?
Yes. Standard Clean can be booked weekly, every two weeks, every four weeks, or one-time. Recurring Standard visits receive the published frequency savings.
What areas do you serve?
Initial service area: Waikele, Waipahu, Pearl City, ʻAiea and Mililani.
Are tips required?
No. Tips are optional. When a customer tips a cleaner, the cleaner keeps 100% of the tip.
Do you clean carpets?
Routine vacuuming is included where applicable. Carpet extraction/shampooing is not included in the base service unless specifically offered and booked as a separate add-on.